Customer reviews
Your reviews are precious for us, they are a reliable measure of the staff’s daily commitment and the quality of our service in the time: they enable us to get better and we thank you for it.
In order to have an accurate estimate of your satisfaction, we have calculated a weighted average based on several rating sources.
Of the five main websites collecting verified reviews, 86.6% of guests recommended us.
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Paula Caine
24-Apr-2022Customer rating:We have been coming to France for about 18 years. In the last 10+ years we have chosen to make our Paris stay at Grand Hotel Français. And this year, as always the Grand Hotel Français offered us a warm welcome with room upgrade including a complimentary bottle of champagne. The room was quite lovely, the bed extra comfortable. The service above and beyond expectations. I speak some French but, that is never an issue when we stay at the hotel because most of the staff speak excellent English which can be helpful after a long and tiring flight.We would highly recommend the Grand Hotel Français. We look forward to a return visit very soon. With gratitude and profound thanks to Ziyad and the team.
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Steven Birch
21-Apr-2022Customer rating:We were delighted to return to Grand Hotel Français once again. Clean, comfortable and flawless hospitality, as always. It's quite convenient for Gare de Lyon and there are many good restaurants and cafes nearby.
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Cheryl Cepelak
29-Mar-2022Customer rating:I can’t say enough about our wonderful experience and especially due to the care of Ci - he couldn’t have been more welcoming and helpful throughout our stay. My parents were there as well and he showed such concern for their well-being. I will definitely recommend this hotel to anyone. Thank you…Merci Beaucoup!!
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henrik kaufmann
21-Nov-2021Customer rating:We had never heard of the hotel before, but now we are ready to recommend it to anyone. We had a wonderful little room with balcony, everything was spotless and the service was outstanding. We will be sure to visit again. Br. Margit and Henrik Kaufmann
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Hotel guest
25-Feb-2020Customer rating:Very friendly staff
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Hotel guest
28-Jan-2020Customer rating:The staff were superb. They were welcoming, attentive and super helpful whenever I asked for anything. They also spoke good English as I don't speak much French. An excellent customer service experience.
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sedianszky nora
17-Nov-2019Customer rating:It was a very good stay. The hotel was charming, pleasant and elegant in ambiance and atmosphere, the staff is very friendly and helpful. I enjoyed it very much.
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Hotel guest
28-Jul-2019Customer rating:Great staff, great location, very clean, quiet and comfortable.
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Hotel guest
7-Jun-2019Customer rating:Absolutely superb. Staff are wonderful, the hotel is comfortable and clean. Loved the balcony view - perfect! Access to Paris city a breeze and we were in the centre in no time at all. Great patisseries nearby and also some great cafes - especially Compte Voltaire. So many little touches that made our stay perfect, even free gifts and welcome drink and nibbles the first evening. Would not hesitate to recommend. This is a jewel of a find and will definitely go back.
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Hotel guest
28-May-2019Customer rating:Quite simply, our favorite in Paris.If you can find a more comfortable, clean and friendly place to stay - in such a wonderful Parisian neighborhood - with access to Metro and everything else, then I stand corrected. Even so, you should give Grand Hotel Francais a try.
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Hotel guest
19-May-2019Customer rating:We had a very good stay! The location was excellent, with lots of shops and cafes near by and easy access to the metro. The staff are very welcoming and helpful and we especially enjoyed the evening Happy Hour where we met some very nice fellow travellers. Our room was very clean and the space was well thought out. We had room to put things away (and then leave them behind!). The bathroom had nice products.
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Daniel Rothlisberger
14-Apr-2019Customer rating:We read the reviews on trip advisor befor booking your hotel; and we can confirm that you met all our expectations, from front desk, room quality and breakfast.
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Hotel guest
25-Mar-2019Customer rating:Verzorgd hotel, vriendelijke bediening. Goed ontbijt.
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Trevor Lovell
1-Mar-2019Customer rating:Lovely warm welcome, lovely room with a small terrace and even a free soiree with snacks and music the night before Valentines! Only yards from the metro station so everything's accessible too. Wonderful happy staff - many thanks.
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Roy Nunez
7-Nov-2018Customer rating:Our stay was AWESOME. Clean rooms and friendly staff and we felt warm and welcomed. Vanessa was the best, she made our stay that much more pleasurable. We will return to Paris and we will stay here. Great Neighborhood and great food.
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Hotel guest
26-Sep-2018Customer rating:Wonderful hotel. Welcoming and super helpful staff
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Irma Colon-Alonso
25-Sep-2018Customer rating:We absolutely loved staying at Grand Hotel Francais! Deborah was extremely nice and profesional. We loved the location, the room, the breakfast and the ambience! We will definitely recommend it to our friends and family
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Hotel guest
4-Aug-2018Customer rating:Enjoyed our stay: helpful staff, wonderful breakfast, great location near metro, only negative comment is that our room was quite small.
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Riaad Etheridge
2-Aug-2018Customer rating:Vanessa was very helpful throughout our stay.
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Heinrich Seeger
19-Jul-2018Customer rating:Very convenient and comfortable, Perfectly located for almost any kind of activities in the city, any (small) issues were quickly adressed and solved with utmost friendliness and competence.
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Hotel guest
11-Jul-2018Customer rating:Great location, close to metro surrounded by good value restaurants. Staff couldn’t be more friendly and helpful.very good breakfast.
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Charles Shannon
6-Jul-2018Customer rating:We only stayed one night but the welcome was great and the room was fine.
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Gregory Downes
20-Jun-2018Customer rating:The wonderful staff, led by Vanessa, made our stay in Paris at the Grand Hotel Francois one which we will always regard highly. The hotel was clean, comfortable and welcoming - in particular the ground floor bar. The hotel is close to the Metro from which it is easy to explore all that Paris offers. Highly recommend.
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Harry and Kerry Pappas
14-Jun-2018Customer rating:Very warm, friendly staff members willing to extend themselves for guests. The rooms are impeccably clean, though very small and the bathrooms are updated and fresh. The location of this hotel requires public transportation to the major sights, but we liked that aspect of the hotel. Would stay there again.
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Hotel guest
6-Jun-2018Customer rating:The hotel staff were welcoming, friendly and helpful. Our superior double room was clean and spacious enough for our 4 night stay. Although it is not within walking distance of the main Paris attractions ( unless you enjoy walking a lot) the metro and bus service is good and nearby. There were plenty of restaurants and bars to try in the vicinity so overall a good choice of hotel.
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Hotel guest
4-Jun-2018Customer rating:We enjoyed the friendliness and helpfulness of the staff , especially Vanessa. The location was convenient to transit and the price was great. We would choose the hotel again if we are in Paris
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Dominic Houlihan
27-May-2018Customer rating:Nice hotel near Nation with good metro connections. The staff were very helpful. The single room was predictably small but adequate. Very good price by booking ahead. Arriving back late in the evenings, eating choices were somewhat limited in brasseries nearby but the price and ease of travel made up for the lack of top restaurants that I could find in a short stay.
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Hotel guest
7-May-2018Customer rating:Nothing but praise for this small boutique hotel. Very warm welcome from Baptiste, and Zaid and his team couldn't have been more helpful. We always felt like valued guests and Vanessa was great at helping with recommendations and bookings. Nothing was too much trouble. and a lovely gesture of a small bottle of champagne arrived for my birthday. Although not in the immediate city centre, it was a great location with buses, metro and local restaurants a few steps away from the hotel and the RER at Place de la Nation no more than 5 minutes walk. Continental breakfast was included in our rate, which we felt was excellent value for money. There is a small bar, which is basic, but fine for spending a little time after a long day walking around the city, we also received complimentary nibbles with our drinks. There was always someone on hand to greet us or answer a question. We really enjoyed our 3 night break at Le Grand Hotel Francais and I would definitely stay there again on my next trip to Paris.
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Laura Foran
20-Apr-2018Customer rating:I can't say enough.... Vanessa was great upon arrival and made us feel so welcome. The afternoon drinks and appetizers were set up so beautifully. She was an amazing hostess. Communication prior to our arriving was great too. She booked us a van to get from the airport to the hotel, and everything was so easy. The hotel is a little off the beaten path, but the metro is so easy and so close to get to the sites. A perfect hotel ion our eyes!!!
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Hotel guest
19-Mar-2018Customer rating:This was the second time that we have stayed in the hotel. The staff are very friendly and helpful. Rooms clean and the breakfast is very good. We will be back.
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Margaret Brewer
4-Mar-2018Customer rating:A very warm welcome, friendly staff. Room very comfortable. An excellent breakfast. I wish more people would make use of the bar, it would be nice to meet and chat with other guests. The hotel is close to the metro and there is a wide variety of restaurants nearby.
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Hotel guest
10-Feb-2018Customer rating:It was friendly a nd efficient
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Gregory Kilby
1-Feb-2018Customer rating:Great stay; the staff went to great lengths to make our stay excellent. We told them about our engagement and they rolled out the red carpet for us. Cute room, would definitely stay there again.
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Paul Crandell
22-Jan-2018Customer rating:Was a nice hotel with very friendly staff. The room was a little smaller then I thought but it was in perfect condition and very comfortable. Extremely good value. I would definitely stay here again!
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Hotel guest
10-Dec-2017Customer rating:I love this hotel and I stay here again and again each time I am in Paris. The location is perfect for everything that I like to do in Paris. This location is close to it all. Also, it is super easy to just jump on the subway at the nearby station if you want to go anywhere. The hotel itself is great! The rooms are cozy and the beds are comfy. I highly recommend staying here!
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Hotel response
Dear mister Chin, Thank you for choosing Grand Hôtel français for your parisian stay and thank you for sharing your experience with us. We appreciate you took the time to write a review and we look forward to seeing you again. Reception team and LAYA
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carmen vella
27-Nov-2017Customer rating:My sister and I stayed at this hotel for 4 lovely days. We felt really welcome. The staff are very friendly and they go out of their way to help you. Our room was very clean and modern. We will certainly visit again!
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Patricia Tyson
10-Nov-2017Customer rating:The Grand Hotel Francais is a delightful and cost effective choice for your Paris vacation. Located in close proximity to the Nation and Rue de Boullet metro stations, one can travel quickly and easily to any location in Paris fueled by a well rounded, and well priced, breakfast before leaving the hotel. The GHF is not a fancy, five star place, nor does it claim to be. What it is is a small, very friendly, very clean place to stay in Paris at an great price. The folks who work at the front desk are outstandingly friendly and helpful. I plan to return and cannot recommend the Grand Hotel Francais more strongly as a great choice for your Paris stay.
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Hotel guest
23-Oct-2017Customer rating:Had a comfortable, lovely stay at Grand Hotel Francais, It was fresh, clean, well appointed, and front desk staff was friendly and helpful. A long walk to tourist sites, but very to many metro lines. Would definitely stay again.
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Isabella Hilton
23-Oct-2017Customer rating:Beautiful room, got a free upgrade too a larger room with a balcony! Cute breakfast , lovely service and staff were very friendly and attentive!
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Mia Upshaw-Clay
21-Oct-2017Customer rating:Vanessa is wonderful! Very professional with a sense of humor. The hotel is small , clean and cozy. The breakfast was delicious.
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Alan Pearson
16-Aug-2017Customer rating:A wonderful find! Friendly staff and a decent sized comfortable room, wow, we'll definitely be back again!
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Tuula Metsala
14-Aug-2017Customer rating:We are a family of eight adults, from 17-76 years of age, and had the VERY BEST vacation experience at Grand Hotel Français. The reception personnel were extraordinary, the rooms were very clean, and all the personnel appeared to be very friendly and nice! For us, the location of the hotel was super. It was very easy to get around by public transportation, no matter if we were on our way to Versailles, Eiffel Tower, or shopping. I've never ever before had such a great time during my holiday - and I'm over 50 :D Thank you very much!!!
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Anthony Paterson
7-Aug-2017Customer rating:Thank you to the staff for a great stay. We loved it there and when in Paris again we will be back.
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Hotel guest
12-Jul-2017Customer rating:A perfect stay - clean room, good hot water and water pressure, very friendly staff with perfect English, good breakfast. Stayed on the fifth floor, so no traffic noise. Would return again.
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Steven Birch
29-Jun-2017Customer rating:Grand Hotel Français is comfortable, convenient and good value. Staff are always friendly and helpful. It's a pleasure to return.
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Hotel guest
28-Jun-2017Customer rating:We first stayed at the Grand Hotel Francais 3 years ago on our honeymoon, and we loved it then, just like we love it now. The rooms are excellent, the bed outstanding, the breakfast substantial (and the additional cheeses were a real treat this time), and the atmosphere convivial. The staff are so kind and welcoming (to see those familiar faces after 3 years was a joy, too, which just deepens our feeling for Paris), and the additional feature of a drink/apero at the bar in the early evening was special. We really love the hotel and its staff, and would never, never consider staying anywhere else (we would change our plans if there was no availability). The peak of Parisian hospitality! Bisous.
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JAMES ANDERSON
23-Jun-2017Customer rating:Thank you for a wonderful Stay. We had a great time !! We Love You, Jim & Dee-Dee Anderson Rm. 221 June 10- June 15
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Hotel guest
28-Feb-2017Customer rating:A return visit to the hotel. Conveniently located for amenities and sight seeing. Extremely satisfied with all aspects of the hotel & staff from reception, rooms, breakfast and overall facilities. Guests are well looked after and catered for. Highly recommended
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Hotel response
Dear Mr Whelan, Thank you for choosing Grand Hotel Francais while staying in Paris, We really appreciate your kind comments towards the hotel and the staff, We look forward welcoming you very soon, Kind regards, The Reception team and Laya
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Allan Hilario
14-Jan-2017Customer rating:Great hotel in the middle of everything "Parisian"! The hotel is cosy and elegant with a very accommodating, helpful and service-oriented staff. Although unassumingly flashy with an old and quint building situated in one of the old avenues of Paris, Grand Hotel Francais will surprise you with the best modern hotel experience with an old Paris charm. We will certainly stay in GHF when we are in Paris. Kudos GHF! Thanks to Vanessa and Beatrice and all your staff for taking good care of us. We appreciated your thoughtful service.
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Hotel response
We would like to thank you for picking us for your trip to Paris. We are also grateful for all the lovely things you said about us in your review.We are very happy to hear that we liked our personnel and service. We very appreciate you took the time to rate us online because without you knowing it , you contributed in improving our Reputation online . Feel free to get back to us for any future bookings. Kind regards , The whole reception team and Laya
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Hotel guest
4-Nov-2016Customer rating:I found the people at the front desk very helpful and friendly. Also it was nice to find a hotel that was so helpful with arranging taxis but also the pairspass something you wouldn't expect from a 3 star hotel.